Life Time

Update 02/09/2026: this is the 3rd day in a row and still no body wash available, really? Original Post 02/08/2026: There was no body wash available in the gym showers. If there’s a shortage, members should be notified in advance so we can bring our own or plan accordingly. When paying this much for a club membership, basic amenities like this should be consistently provided or proper notification.

Great overall experience! One of their trainers (Emily) was great and coached me through a workout session and a stretching session. She was helpful, friendly and made the overall experience delightful. Great customer service! The gym and machines were clean and it wasn’t too crowded. All in all, Great Work LifeTime!

Dear, Lifetime Garland I recently visited the Life Time Fitness location in Garland, Texas, and unfortunately, my experience fell well below the standard I expected from a facility of this calibre. While the gym itself offers impressive amenities, the quality of the staff’s customer service was noticeably lacking. Several team members came across as rather rude and dismissive, which created an unwelcoming atmosphere from the moment I walked in. Instead of offering assistance or even basic courtesy, staff interactions felt rushed and uninterested, as though addressing member concerns was an inconvenience. For a premium fitness club, this sort of behaviour is quite disappointing. Professionalism and a friendly attitude should be the foundation of any membership-based service, and it’s especially important in an environment where people come to improve their wellbeing. Unfortunately, this location failed to deliver on that front. I genuinely hope management addresses these issues, as the facility has great potential—if only the staff embodied the same level of quality. Sincerely John Jerry Michaels, PHD, MD.

We recently joined this gym because our daughter 7 year old love swimming and most other gyms do not let kids 12 and younger in the pools in general. Since then we found out that the swim team / Coach Adam is a great coach and has helped my daughter improved tremendously and is slowly starting to push herself. My wife has also joined a swim class and now knows how to swim. I have been hooked on pickleball and been playing none stop. The open play here are great but they really do need more courts. The parking lot in the back need to be redone and made into another 3 courts.

This gym has gone downhill fast over the past few years, and as a woman, I would strongly caution you from joining. There are some serious safety concerns, especially in the parking lot. The security cameras only cover the area directly in front of the building, yes you heard correctly, nowhere else. That means if you can’t get one of the few front-row prime spots, you’re unprotected. With shorter days and darker evenings, this is especially concerning given how poorly lit the parking lot is. Several people have raised concerns about harassment, theft, and intimidation. Unfortunately, management consistently ignores them. They don’t even warn members or acknowledge what’s happening, or take any action to improve safety. For the price they charge for membership, you’d expect a clean, safe, and professionally managed facility, but this gym is a joke. I could join 4 other gyms for the price I paid to go here. Don’t get me started on the cleanliness of the pool area. I’ve seen men shaving in the sauna, women exfoliating in the jacuzzi. But don’t worry, management “put up a sign” to fix it. One of my favorite things is when they are mopping the stairs at 10am on a Saturday or literally vacuuming around your feet while you are working out. The perfect time to scrub the floors in the pool area is mid morning while 20 people are sliding around in the soap. Oops, did you just get Fabulouso on your shoes? On a positive note, the group fitness is amazing, the instructors are amazing! I’ll miss them the most.