DBS Kids

We have been at DBS for the last 5 years and have been nothing short of impressed with the professionalism and kindness that the teachers and staff have shown to my children. My boys are definitely a handful and with all the changes that our family has undergone over the years; Erin, Crecia, and Laura have always been super patient and understanding with them as they have grown from babies into school age, even during those tough behavioral moments. We have also been a part of summer care as well, and I am always so grateful that they have all the fun activities lined up to keep my hyperactive boys busy. I am appreciative of their care in hiring great employees that interact with my kids and keep me informed of how they do during the time they spend with them. Highly recommend this facility to anyone looking for childcare.

Parents Be Aware! I would not put any child in this place until the Owner/Director take responsibility for what is happening here and take measures to assure that all children are coming to a safe place every single day. My Grandson was here for a few months and was bitten all over his body at least 17 times and yes we have photos. While we do understand that babies and older kids will be kids and do things, but this is unacceptable. After having a meeting with the owner and director we still did not walk out of the office feeling real positive when the director says “we can’t guarantee you he will not be bitten again”. He was bitten several more times after that. Any daycare that I have ever had dealings with would let the parents of the child doing the biting know that this is unacceptable and if it happens again we will have to remove him from the daycare, but I feel like the owner failed to do this most likely because she is getting funding from an outside source and does not want to lose this funding so she would rather see one kid(my Grandson) be taken out then lose several other kids which is more money. Just my opinion but you can decide this for yourself. I also feel like DBS is hiring less then qualified teachers that do not watch the kids closely because I believe the biting wouldn’t have been so frequent if they had been.

I would not recommend this facility for summer or after school care. We sent my 6 year old to their after school program. No one had met me yet, and when I picked her up no one asked for my ID to verify who I was. Their excuse was she screamed Mommy, so they assumed it was ok. I could have been an estranged wife/mother and took off with my daughter without any resistance. Second situation, my bonus daughter stays with us for the summer. We needed to send her and our 6 year old to summer camp. My husband wanted to send them there because he thought it was a nice facility and I only had the one issue with not being ID. My bonus daughter has been bullied the entire summer there. We mentioned it to the teacher that it needs to stop. It continued. My husband stated that he spoke to the director, and was told it would stop. It is now her last week here and nothing has changed. Obviously, there is not a no tolerance policy on this. Last and final strike. We enrolled in auto pay and filled out a form for it. The document with all my banking information was "misplaced". So we filled out another. While the original form was misplaced, not once did the facility notify us on our account or in person that a balance was due until a month later. Once we squared that away, they called again a month later stating that they have not received payment due to the card on file has been declining. We sent proof of our statement that they have taken funds out of our account. We were told that they are looking into this and have not heard back. I will not be sending my children there for after school or summer camp ever again.

I would like to start this off by saying I'm not a "crunchy" mom but I am my child's advocate. (He is 10 months old). When I first toured the daycare I was happy. There were some things I thought were odd like sleeping on yoga mats for naptime but I figured when we got to that point I would just buy his own. Our first day here it was not "warm" like the tour was. I felt they just wanted me to drop him off and go instead of talking with me. I didn't feel like we were welcome. I understand that children have to adjust to the new daycare but everyday for the first week when I came to pick him up he'd be alone crying while the aides weren't busy with another child. He was simply ignored. I spoke up and the issue was fixed. The next week I dropped him off and he cried I stood in the lobby for several minutes and listened to his wails (mind the lobby is large, I was on the other side, & his room is 2 doors down from the first secured doors). I told Jay I had been listening to him cry so she called the room, asked who was crying, and had the issue fixed. I should not have had to ask for my son to be comforted. My son was sent home with unexplained scratches and I even walked in on him being scratched while the aide was speaking to another employee when I brought up the unexplained scratches the next time I went in they tried to tell me it wasn't scratches although it obviously was. I told the daycare on multiple occasions to not have my child sleep in the swing, as it is against licensing minimum standards, and I still walked in on him sleeping in a swing. I addressed the issue the last time. The aide told me because she was vacuuming he was in the swing, I asked why he was not in the play pen instead and she informed me she didn't want me to be upset if I walked in on him crying. I didn't quite understand why the vacuuming couldn't wait until they closed (it was 5pm and I assume they were doing closing duties). On multiple occasions I saw aides (and informed directors) change diapers without washing their hands or the babies hands and go right to changing another child, I informed them that babies sleeping in the swing was against minimum standards and I was ignored. Also on the last week there I was informed I needed to take my child's bottles home because they did not wash them they only rinsed them out. They rinsed my child's bottles out for a month and gave him the same bottle every day. I was livid, if I knew I would have gladly took the bottles home to wash. On my child's last day there State Licensing showed up during nap time while 3 children were sleeping in the swing, the director came into the room, informed the teacher and the 3 children were swooped out of the swing and into the playpens so I know it was not out of ignorance but out of laziness that the children continuously slept in swings. Sorry for the book I just want other parents to make a more informed decision than I did. The rate is not worth the amount of service you get. I would like to add that my son loves his new daycare and jumps into his new teachers arms every day so I know it is not hard for him to adjust to new daycare for every daycare isn't right for every baby

Unfortunately , I did not have a good experience here. It was unfortunate because I was so proud my children would be attending DBS Kids, I had heard a few good things and decided to give it a try. Doodle Bug or Camp DBS is a facility that in my opinion, is not single-mother friendly. The director is extremely rude . Employees have told Me outside of work that She's no Daisy to them either. You are not allowed to drop off your child past 11:00 AM . If you show up 5 minutes before the director will watch you and the clock , making one feel completely uncomfortable. One day I walked in and they served my child a plate of beans, when I asked about it the response was "well there were Winnies in the beans" , there were three very small slices of Winnies in a plate full of beans. My kids also had an encounter with head lice which was a nightmare.The thing that really did it and caused me to pull my children , was the fact that they went behind my back to take a payment from my parents a very large payment not only for ccs purposes, but for the rest of the months daycare. I was so embarrassed, that they had taken a payment from someone who was not myself. After switching them in the middle of that month to a new daycare DBS kids , then refused a reimbursement nor explanation. The other things I didn't care for were that they had a new facility but no cameras in the rooms, they had so many kids in one room . I understand the teacher to student ratio , but DBS will put two to three teachers in one room with a million kids which made me wonder if your going to have that many kids in one room why wouldn't you place cameras ? I mean they have automatic doors, Touch ID to check in and out ect.... Why not cameras? The last thing my daughter had been going there since May , it's September , and her teachers weren't aware that she was able to speak, she's two I found that very discomforting .Needles to say this is not an ideal daycare by any means and I do not recommend this daycare.