Privacy Policy

1. Introduction

Welcome to CareCompass ("we," "our," or "us"). We operate a marketplace platform that connects parents with daycare providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile information
• Search Information: Location, search queries, and preferences
• Communication Data: Messages sent through our platform, reviews, and feedback
• Payment Information: Payment card details and billing information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, and time spent on our platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use your information to:

• Provide and improve our marketplace services
• Connect parents with daycare providers
• Process transactions and send related information
• Personalize your experience and show relevant search results
• Send you updates, marketing communications, and service announcements
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information with:

• Daycare Providers: When you contact or book a tour with a provider, we share necessary information to facilitate the connection
• Service Providers: Third-party vendors who help us operate our platform (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your account information
• Request deletion of your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data

7. Children's Privacy

Our services are intended for adults seeking childcare services. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@carecompassco.com